Contacting our team.
The Enchanted Forest is managed by The Enchanted Forest Community Trust. Many of the enquiries we get are for questions that can be more quickly answered on our FAQs page.
Please check this prior to getting in touch as we do not have a full time office dedicated to the management of the event so our resources are stretched. However, if you can’t find the answer to your question and still wish to contact us please do so using one of the following methods:
Contacting us about tickets
If you have lost/can’t find/have a problem with your tickets for this year’s show, please use the customer services console here.
Box Office Opening Hours:
· Monday to Friday, 8am – 8pm
· Saturday to Sunday, 10am – 8pm
Please allow for up to 48 hours for a response. Tickets raised for shows that take place within that 48 hours window will be prioritised over others to provide a quicker response.
General enquiries
If you need to contact us about anything relating to your tickets, first please check to see if the answer to your question is already covered in our FAQs section. If you’ve already purchased tickets please use SEE Tickets’ online chat service HERE
Please allow up to 48 hours for a response. This account is checked daily.
If you feel we have let you down and would like to contact us about it, please address it to info@enchantedforest.org.uk
Media & marketing enquiries
If you are a journalist or member of the press, please contact marketingteam@enchantedforest.org.uk in the first instance. We are NOT able to handle ticket related enquiries on this email. If your enquiry is about tickets PLEASE contact SEE Tickets using the contact details listed above.
Our press and marketing is managed by: The Cunningly Good Group
Hi Resolution Imagery
Access to our media bank of hi-resolution, free to use images, is available on request at marketingteam@enchantedforest.org.uk
Interviews.
Interviews with key members of the creative team can be arranged on request by emailing marketingteam@enchantedforest.org.uk
If you would like to contact The Enchanted Forest Community Trust please email: community@enchantedforest.org.uk
Photography credits
The Enchanted Forest would like to credit the following photographers for their contribution to our marketing and promotions: Lesley Martin, Graeme Hart, Roberto Ricciuti, Angus Forbes, Julie Broadfoot, Graham Smith, John Preece, Mike Bell (Discovered Light), John Perks, Hamish Murray, Mark Weir, and Duncan MacEwan.