Terms & Conditions

The Enchanted Forest Community Trust is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Making A Purchase

Making a purchase could not be easier. Just browse our online catalogue, and click on any items that you wish to buy and click the “Add to Cart” button. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to deliver your order. We accept payments from all major credit cards via Paypal. If you are shopping from outside the UK, place your order normally and your credit card company will convert the transaction to your own currency automatically.

We would like to make it clear that when a customer makes a purchase online they are agreeing to a legally binding contract.

When confirmation of an order is received, this is to indicate that we have received your order. It does not confer that a contract exists between us. A contract of sale exists when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

If you experience any technical problems please do not hesitate to contact us on through any of the methods in the ‘Contact Us’ section above.

Shipping And Handling

For International orders, postage may vary from quoted price, if this causes concern please e-mail (info@enchantedforest.org.uk) for accurate postage costs.

Delivery Schedule

We aim to despatch at least 90% of our orders within 48 hours of receiving the order. For larger orders this may not be possible and you will be informed of the timescales for delivery within 48 hours of the receipt of the order. A confirmed date for delivery will be agreed. Thank you for your patience.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is included. Please note that product prices are displayed inclusive of VAT.

Credit Card Security

For secure transactions, your credit card transaction will take place on a third party payment gateway called Paypal. This may require an additional security measures required by your bank. We do not store any payment details or credit card information on our site.

Contacting Us

The Enchanted Forest Community Trust, info@enchantedforest.org.uk

Our Privacy Policy

Who we are

The Enchanted Forest® Community Trust is a registered charity (Registration Number SC045237) set up to run the Enchanted Forest sound and light show

Operated by Trustees drawn from the local community, they have overseen the running and implementation of the event to the direct benefit of the local Highland Perthshire area every year since 2010.

The aim of the organisation is to carry out activities that directly benefit the community.

What data we collect

Like most organisations, we collect data in the natural course of running our business.

This privacy policy explains how we comply with the GDPR (General Data Protection Regulation) and the PECR (Privacy and Electronic Communications Regulations).

All of The Enchanted Forest Community Trust’s data is shared with our appointed marketing contractor Volpa Ltd, who are responsible for managing the event’s marketing communications and have worked with the event since 2008.

We like to keep things simple so here’s an overview of what data we collect, when and what we do with it:

Our Show Visitors Data

Our show visitors purchase their tickets via our appointed ticketing agent partner, SEE Tickets Ltd, who manage all the financial transactions on our behalf.

They provide us with secure access to their systems via an online platform and through mobile app technology to enable us to:

• Track sales transactions
• Monitor show capacities
• Scan and approve ticket based access to the show
• Resolve customer enquiries

They also share with us anonymised customer data analysis using ACORN profiling that segments our audience into different demographics (based on postcode analysis) and which we use for marketing planning purposes.

For those customers who opt in via the ticket purchasing process with SEE Tickets Ltd to have their contact data shared with The Enchanted Forest Community Trust, they will also be added to our E-Newsletter list to receive notifications and information about future shows.

Our E-Newsletter Subscribers

The Enchanted Forest Community Trust sends no more than 24 e-newsletters to our database over the course of a year. These e-newsletters include:

• Access to our exclusive Pre-Sale period before tickets go on public sale
• Notifications of when tickets are on public sale
• Updates and news about the show, The Enchanted Forest Community Trust and its charitable efforts

The only personal data we collect and store in this database, which is managed on a secure platform provided by Mailchimp is:

• Your First Name
• Your Second Name
• Your Email Address

You can unsubscribe from this database at any time by simply choosing the “Unsubscribe” option on the footer of every email or by emailing us at info@enchantedforest.org.uk

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

Periodically, at least every 3 years, you will be asked to re-verify your subscription to this mailing list to ensure you still wish to receive communications from us.

Our Online Merchandise Shop Customers

The Enchanted Forest Community Trust sells official store merchandise direct to customers via our online store which is hosted at https://www.enchantedforest.org.uk

In order to fulfil those orders we collect the following data:

• Your Name
• Your Mailing Address
• Contact Telephone Number (in case we need to contact you about your order)
• Email Address (to send you our electronic receipt)
• Your Order Details (so that we can send you everything you ordered)
• Your order value and any tax paid on the purchase

We do not collect or store your payment details. Payment for all orders on our site is taken via Paypal and is managed via their secure payment portal.

As is compliant with current UK accounting regulations this data is stored for a period of 7 years so that we can provide an adequate accounting audit trail of purchase transactions. The data is stored in our online store software which is built on a WordPress platform and operated using Woocommerce both of which are fulling compliant with GDPR regulatory requirements. Our website is hosted securely on a UK based server by Flywheel. After 7 years the data will be deleted in line with current accounting practices.

For those customers who opt in via the merchandise purchasing process, they will also be added to our E-Newsletter list to receive notifications and information about future shows.

Our use of Website Cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.

What are cookies? Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Specifically we use:

• Google Analytics (which helps us understand what pages you visit, how long you spend on those pages and where in the world you are from. It does not enable us to identify you personally)
• Facebook Pixel (which helps us serve digital advertising to you via the Facebook platform if you have already visited our website.)

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites)

Shortened URL’s; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take care before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves appropriately online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.

If you have concerns about how your data is being handled

We have taken every reasonable step to ensure that your data is handled securely and appropriately to enable us to deliver on our promises to you, however if you feel this is not the case, we want to know.

If you believe you have grounds for complaint about the way your data is being handled by The Enchanted Forest Community Trust, please contact:

Tricia Fox, Marketing Manager at marketingteam@enchantedforest.org.uk

You may also wish to contact the Information Commissioner’s Office who are responsible for upholding data protection in the United Kingdom. Details of your rights and how to contact them are online at: https://ico.org.uk/

Returns Policy

We will accept anything back as long as the goods are in the original condition and returned with the original packaging. We must be notified within 48 hours if any items received are damaged. Any complaints or queries that you may have about an order please contact us by any one of our contact details in the ‘Reaching Us’ section above. Your rights to return goods are protected under the EU Distance Selling Directive which can be found atwww.hmso.gov.uk/si/si2000/20002334.htm

This is a United Kingdom based e-commerce site and in situations of legal matter the UK law is the applicable law.

Registered Company Address:

The Enchanted Forest Community Trust, 51 Atholl Road, Pitlochry, Scotland, PH16 5BU

Company Number: SC357866

VAT Registration Number: GB992898828

All material is copyright of The Enchanted Forest Community Trust

The Enchanted Forest is a registered trademark of The Enchanted Forest Community Trust