Do I need to buy tickets in advance?
Many of our shows sell out in advance. We strongly recommend purchasing your tickets before you travel to Pitlochry. Once the buses are full, there really is no way to "squeeze" anyone else in.
Where do I get my tickets from?
This is a ticketed event. Without tickets or other relevant proof of purchase you will not be allowed access to the event. Tickets are available online at www.EnchantedForest.org.uk or by calling 0871 288 7655.
Can we collect tickets at the box office?
No, there is no collect at box office for this event. However if you are unable to access a printer, you can purchase tickets online and have them emailed to you.
What does my Ticket Time mean?
The time on your ticket is the check-in time for your bus departure to The Enchanted Forest. A seat on a bus departing from that allocated time is reserved for you.
I've not received a confirmation email, is this normal?
No, if you haven't received an email confirming your ticket purchase, please send us details of your booking and when you booked to firstname.lastname@example.org. Our box office will investigate and respond.
Will my tickets be posted out?
If you have chosen an e-ticket option only, you will NOT recieve a printed ticket by post
If you have selected a printed ticket your tickets will not be posted out to you first class post. You will also receive a confirmation direct to your email for this purchase.
I've booked tickets but not received them yet, are they lost in the post?
Tickets are dispatched from mid-July onwards. If you have purchased tickets prior to this, you should receive your tickets by early August at the latest. If you have not, please contact our box office on email@example.com with your booking reference and they will be able to update you or replace your tickets if required.
I've lost or mislaid my tickets, can I get duplicates?
If you can't find your tickets, please call our box office on 0871 288 7655 to arrange for the collection of replacement tickets. You may be required to prove your identity and/or proof of purchase.
I've not received my tickets and the show is tonight, what should I do?
If you've not received your tickets, call 0871 288 7655 to arrange a replacement ticket by email. You will be required to show identification and/or proof of purchase.
I would like to exchange my tickets, is that possible?
Tickets cannot be refunded. Tickets can be exchanged at the sole discretion of the box office and subject to availability.
Can I just show departures my Confirmation Email?
All tickets will be scanned at departures and customers must have a valid ticket or e-ticket with a unique bar code. Valid tickets will be accepted in all formats, whether printed or on mobile phone.
Is there a waiting list for tickets if they are sold out?
No. We are not able to add names to a waiting list when the tickets are sold out.